|Study location||Netherlands, Leeuwarden|
|Type||Master courses, full-time|
|Nominal duration||1 year|
|Awards||MA/MSc (Dual Degree)|
|Tuition fee||€11,500.00 per year|
Undergraduate diploma (or higher)
Bachelor’s Degree, preferably in Economics, Business Studies, Social Sciences, Leisure, Tourism, Hospitality or related field;
Students with non-economic or non-related Bachelors are evaluated on a case-by-case basis;
Please note! You are not allowed to apply to more than 1 course from Stenden University of Applied Sciences.
The entry qualification documents are accepted in the following languages: English.
Often you can get a suitable transcript from your school. If this is not the case, you will need official translations along with verified copies of the original.
Documents can be either in English, German, French and Dutch. For this course it is also required by the university that you send verified copies of the entry qualification documents by post. You will receive guidelines after the application has been accepted. For additional information please contact your local Dream Foundation office.
IELTS: 6.0 (with a minimum of 5.0 for each skill)
At least 2 reference(s) must be provided.
Two recommendation letters by your previous employer and/or school.
A motivation letter must be added to your application.
Your personal essay of 300-400 words
The Master programme in International Service Management takes an integrated approach to service management, including marketing and communication, human resource management, quality management and the financial and technological aspects of service delivery. The programme takes a broad perspective on service delivery, including aspects of sustainability, intercultural communication and leadership skills.
The Master of Service Management programme offers the opportunity to specialise in a specific service sector. Specialisations include:
› Hospitality service management – teaches students how to develop innovative and profitable new hospitality concepts.
› Retail service management – focuses on the totality of the retail experience: the creation and use of ‘symbolic value’ in the retail setting.
› Higher education service management – enables students to make their educational programmes more customer-oriented, without making concessions on the quality of content.
The service industry comprises a variety of sectors, from hospitality, retail and financial services to (para)medical institutions and public organisations. The Master in International Service Management prepares our graduates for a broad range of career opportunities. Our graduates perform successfully as:* Management consultant for service organisation; * Quality manager; * Lecturer and trainer; * Marketing consultant